PLEASE
NOTE
Your
account may be suspended if you:
Share
your username/password with others
Use
any file extracting program
Exceed
the daily allowed bandwidth limit
If
you have any questions about our policies, please
e-mail us at: support@frostedfaces.com
ACCESS/PASSWORD PROBLEMS
If you have an account with us, the following are reasons
why you might not be able to get access.
- Forgotten Password: Are you sure you have the correct
password? You can always e-mail
us to find out what it is! Make sure to include your
name, full e-mail address that you used to subscribe.
- Wrong
Case: You must enter your username and password the
exact same way each time. If you capitalized some letters
when you signed-up, you must always capitalize them.
- Fraud:
We employ a program which detects multiple users on the
same username and password. It also limits each account
to 2 Gigabytes of bandwidth per day. If the program detects
multiple users or excess bandwidth use your account will
be deactivated for a period of 24 hours. You may contact
us to have your account reactivated.
- Declined
Card: If your credit card was declined upon renewal,
we closed your account. You will need to sign
up for our website again.
CANCELLATION
To
cancel your account, simply click on the 'Cancel My Membership'
button below. Your cancellation request will be processed within
24 hours. Your account will remain open and active until
the end of your billing period. You will receive a confirmation
of your cancellation at the e-mail address you gave at sign-up.
BILLING
INFORMATION
FAQ's about
our billing policy:
- How
much am I billed and how often?
When you subscribe, you are billed $31.95 for the first 30
days. You will then be billed $24.95 every 30 days until you
cancel your account.
- How
long does my account last after I cancel?
Your account lasts until the end of the month that you last
paid for. So, if you are billed on the 15th and you cancel
on the 20th, you will still have a membership until the 15th
of the next month.
- How
does the billing show up on my credit card?
Your billing will appear on your credit card statement as
"CCBill.com".
- What
if I don't want to use a credit card?
You may sign up using your checking
account or you may also bill your phone. Because of the need
to prove you are of legal age, we cannot accept payments via
mail.
- To dispute
a billing:
Do you feel you have been charged in error? E-mail billing
support or call them toll free at (888) 596-9279.
TECHNICAL
QUESTIONS
AOL
USERS:
You should not have any problems viewing or downloading our
videos using AOL. However, if you do encounter any problems
we suggest that you download the latest
Netscape Navigator or Internet Explorer web browsers. Please
see our tools for links to more software
that will expand your computer's capabilities.
WebTV
USERS:
WebTV users should have no problems viewing our videos or photos.
BROKEN
LINKS:
We appreciate your help in making our site run smoothly. If
you encounter any broken links or "File Not Found" messages,
please e-mail customer
support and include in your e-mail:
- The full
path name (http:// etc...) of the page you're linking from
- A description
of the link (the text or image of the link)
TOOLS
Videos
on our website are encoded in both MPEG and Windows Media.
We recommend using the latest version of Microsoft Windows
Media Player to view our videos, however we have included
links to other popular media players. We have also included
links to the latest versions of some popular web browsers:
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MEDIA
(VIDEO) PLAYERS:
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WEB
BROWSERS :
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